To be good at performing the duties of a receptionist, certain skills and qualities are needed.. A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization. A rude receptionist could make a customer or client think poorly of the company. Awkward Situation #5: … After all, it is the work of the receptionist to welcome visitors, physically and on calls too. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. 4. Con: A receptionist’s salary isn’t going to buy you a mansion. If the front office reception area is not organized, then it puts a very bad impression about the entire office, and so staying organized is a priority. By definition, a receptionist is the first person to be seen by a visitor to any business. Receptionists should be pleasant, accommodating and attentive. Top 12 Receptionist Skills to be good on the Job. A Receptionist is liable for serving visitors by greeting, welcoming and directing them appropriately and notifying company personnel of visitor arrival. That way you can avoid bad therapists and find the quality therapy you deserve. You are a receptionist, you are more than capable of multi-tasking. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. Give your receptionist a clear set of workflows that indicate what to do in each visitor scenario. They're a company's first line of defense. The Bureau of Labor Statistics reports that the median pay for a receptionist position is … Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. 1. To make the guide comprehensive and inclusive, we included all of the mediums for psychotherapy. Each time I asked Irene to describe the reception experience and to label it as great, good or bad. Staying Organized. The unfortunate truth of a position that doesn’t require much education is that they aren’t (generally) very lucrative. If you use a program like The Receptionist, you can create clear, simple visit categories so every visitor check-in goes through a custom list of automated steps. This guide will help you spot all the signs of a bad therapist. Since the receptionist is the first person to greet visitors as they come through the door, she should be well groomed and wear standard business attire. The way a receptionist interacts with customers reflects on the company as a whole. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. This is considered one of the more popular call handling practice. Exaggerating co-workers mistakes in the team: Sometimes that behavior could lead to a bad review. And then there were the offices where the receptionist gave only a momentary glance, minimal to no conversation, made no show of caring concern, or at worse, simply ignored her completely. A pleasing personality is more a combination of being friendly, helpful, approachable, cheerful, and other pleasing traits that make talking to the person a pleasant experience. A receptionist needs active listening skills to quickly process requests from visitors and superiors. However, there are only so many things you can concentrate on at the same time. A receptionist or two would bring her reading material. It's just too difficult after a certain point. This is crucial because some red flags only apply to in-person therapy but not online therapy. To improve your active listening skills, maintain eye contact with correspondents and ask clarifying questions. 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